Return Policy - Refunds
You have 10 days from receipt of the package to notify us of any problem at info@cogerieshop. com.
We will then send you the procedure to follow.
If 10 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition where you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous products, or flammable gases or liquids.
Other items that cannot be returned:
* Certain health and
To make a return, you must present us with a receipt or proof of purchase.
There are certain situations where only a partial refund is granted: (if applicable )
* Any item which is not in its original condition, is damaged or has certain parts missing for reasons not due to our error.
* Any item which returned more than 10 days after delivery.
* Any used and Pre-owned item
Refunds (if applicable)
Once we have received and inspected the returned item, we will email you to confirm that we have received it. well received. We'll also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or account. original method of payment, within a few days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account first again.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at firstname.lastname@example.org.
Sale Items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to email@example.com, we will then give you the return address, depending on the product
To return a product, you must send us an e-mail to firstname.lastname@example.org, we will then send you the address return, depending on the product
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.